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... #016 Change on 24-hour business of convenience store?
On 25 March 2019, at the headquarters of 7-Eleven, one of the major convenience stores.
The franchise owner groups submitted a request to the headquarters for a review of the policy of 24-hour business.
Why is there a review of 24-hour business policy now?
The cause was the 7-Eleven in Higashiosaka.
This store has stopped the 24-hour business on itself.
The reason is ...
Owner of 7-Eleven which stopped 24-hour business
"At first, there is shortage of staff, when there are no people, we can no longer operate."
It is said that the background is the shortage of manpower such as the part-time staff cannot be confirmed.
According to the owner, the headquarters replied that,
"Reduced business hour is a breach of contract,
if this is not improved, the contracted will be cancelled.
In such case, the penalty fee would be 17 million yen."
In this way, 7-Eleven would continue its policy of 24-hour business.
Why does the convenience store insist on 24-hour business?
The expert said ...
Toray Corporate Business Research Inc.
Nagai Tomomi, Chief Analyst
"When convenience store came to 24-hour business for the first time in 70s and 80s,
its biggest selling point was that it was good that it was open all the time,
if customers go to the store and find that it is not open, it would hurt the branding,
therefore they do not want to give up this 24-hour business policy."
Then, would they get the understanding of customers on stopping the 24-hour business policy ...?
7-Eleven tried this since last week.
Reporter
"It is 01:00 now. The signboard is off now. It is closed now."
There is an experiment of shortening the business hour in 10 directly managed stores in the country.
It is said that the experiment is to find out the hidden problems.
In fact, how customers reacted to this ...
Convenience store customer
"Convenience store should be something to operate 24 hours. It would be inconvenient.
I do not agree with this."
Convenience store customer
"I think it can’t be helped.
There are not so many customers there for 24 hours."
Both voices pro and against the plan is heard.
In addition, according to the Internet survey,
around 90% people answered that it is fine even the business hour is reduced to less than 24 hours.
(Yahoo! News Opinion Poll)
On the other hand, convenience stores also have a role as social infrastructure.
For instance, during disasters, it would supply water and food.
When a person is chased by a suspicious person in late night,
convenience store is also a place for escape.
This is what is expected from convenience store which open at late night.
Other major convenience stores than 7-Eleven such as Lawson and Family Mart do not change their stance of having 24-hour business as principle,
but they are implementing reduced business hours in some stores.
Source:
https://www.ntv.co.jp/zero/articles/105pmbvy6dnw7huajc1.html![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
